Terms of service

Welcome to dustm.shop. These Terms of Service govern your access to and use of our website, products, services and any purchases made through dustm.shop.

In these Terms, “dustm.shop”, “we”, “us” and “our” refer to dustm.shop. “You” and “your” refer to any person who visits our website, creates an account, contacts us or purchases products from us.

By accessing, browsing or using dustm.shop, or by placing an order through our website, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website or place an order.

1. Eligibility

You must be at least 18 years old to place an order on dustm.shop, unless you have the permission and supervision of a parent or legal guardian.

By placing an order, you confirm that:

• the information you provide is true, accurate and current;

• you are authorised to use the selected payment method;

• you have the legal capacity to enter into a binding agreement; and

• you will use the website and products only for lawful purposes.

2. Use of Our Website

You may use dustm.shop for personal and non-commercial shopping purposes.

You must not use our website in a way that is unlawful, fraudulent, harmful or likely to interfere with the operation, security or accessibility of the website.

You must not:

• submit false, misleading or fraudulent information;

• attempt to gain unauthorised access to our website, systems, accounts or customer data;

• interfere with website security, performance or functionality;

• upload, transmit or distribute harmful code, viruses or malicious software;

• use automated tools, bots, scraping tools or data-mining methods without our written permission;

• copy, reproduce, distribute or commercially exploit website content without permission; or

• use dustm.shop for any purpose that breaches applicable laws or regulations.

3. Customer Accounts

You may be able to create an account on dustm.shop to make shopping and order management more convenient.

You are responsible for maintaining the confidentiality of your account login details and password. You must notify us promptly if you believe that your account has been accessed or used without your permission.

You are responsible for activity carried out through your account unless it results from our error or a failure by us to take reasonable care.

We may suspend or close an account where reasonably necessary to protect our website, customers, business or legal obligations.

4. Product Information

We aim to provide accurate product descriptions, images, pricing, measurements, availability information and other product details.

However, product images are for illustrative purposes only. Colours may appear differently depending on your screen settings, device, lighting conditions or display technology. Minor variations in colour, material, packaging, size, finish or design may occur.

All products are subject to availability. We may limit the quantity of products available for purchase, discontinue a product or update product information where reasonably necessary.

Nothing in this section affects your rights under the Australian Consumer Law if a product is faulty, unsafe, does not match its description or otherwise fails to meet a consumer guarantee.

5. Prices, Taxes and Payment

Unless clearly stated otherwise, all prices displayed on dustm.shop are in Australian Dollars (AUD).

Applicable taxes, mandatory charges and delivery fees, where applicable, will be disclosed before you complete your purchase. The total price payable will be shown during checkout.

We may update product prices from time to time. A price change will not affect an order that has already been accepted, except where there has been a genuine pricing or technical error.

Payment must be made using an available payment method shown at checkout. By submitting payment information, you confirm that you are authorised to use the payment method selected.

Payments may be processed through third-party payment providers. Your use of those payment services may also be subject to the terms and privacy policies of the relevant provider.

6. Orders and Order Acceptance

When you place an order through dustm.shop, you are making an offer to purchase the selected products subject to these Terms.

An order confirmation email confirms that we have received your order. It does not necessarily mean that the order has been accepted.

We may accept your order by sending a dispatch confirmation, by confirming acceptance in writing, or by otherwise proceeding to fulfil the order.

We may decline or cancel an order where reasonably necessary, including where:

• the product is unavailable;

• payment cannot be authorised or processed;

• there is a genuine pricing, product description or technical error;

• we reasonably suspect fraudulent, unlawful or unauthorised activity; or

• we are required to do so by law.

If we cancel an order after payment has been received, we will refund the relevant amount using the original payment method, unless another method is required by law or agreed with you.

7. Product Availability and Errors

While we make reasonable efforts to keep product, pricing and availability information accurate, genuine errors may occasionally occur.

If an error affects your order, such as an incorrect price, incorrect product description or unavailable item, we will contact you as soon as reasonably possible. We will provide appropriate options, which may include confirming the corrected information, cancelling the order or issuing a refund.

We will not charge you more than the price shown at checkout without informing you and obtaining your agreement.

8. Shipping and Delivery

Shipping costs, delivery methods and estimated delivery timeframes are displayed during checkout before you place an order.

Our Shipping Policy forms part of these Terms and provides further information about delivery areas, processing, tracking, delivery delays, lost parcels and customer responsibilities.

You are responsible for providing complete and accurate delivery details. Please review your address, postcode, telephone number and email address carefully before placing an order.

Delivery timeframes are estimates unless we expressly state otherwise. Delays may occur due to carrier operations, public holidays, weather conditions, transport disruptions, remote-area delivery requirements or other circumstances outside our reasonable control.

If we become aware of a material delivery delay, we will provide clear information about the revised estimated delivery timeframe and available options.

9. Cancellations, Returns and Refunds

Our Return and Refund Policy forms part of these Terms.

If you wish to cancel an order, please contact us as soon as possible at info@dustm.shop. We will try to assist where possible, but cancellation may not be possible once an order has entered processing or has been dispatched.

Eligible change-of-mind returns are governed by our Return and Refund Policy. This policy provides for change-of-mind return requests made within 30 calendar days of delivery, subject to the stated eligibility conditions.

For faulty, damaged, incorrect or misdescribed products, your rights are governed by the Australian Consumer Law and are not limited by any voluntary store return policy.

10. Australian Consumer Law

Nothing in these Terms, our Shipping Policy, Return and Refund Policy, Privacy Policy or any other store policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or compensation if goods fail to meet a consumer guarantee.

For a major problem with a product, you may be entitled to choose between a refund or a replacement. For a minor problem, we may provide an appropriate remedy, such as a repair, replacement or refund, within a reasonable time.

11. Promotions and Offers

From time to time, dustm.shop may offer promotions, discounts, promotional codes or other special offers.

Any promotion will be subject to the specific terms displayed with that offer. Unless clearly stated otherwise, promotions cannot be combined with other offers and may be changed or withdrawn before an order is accepted.

Promotional terms do not affect your rights under the Australian Consumer Law.

12. Intellectual Property

All content on dustm.shop, including logos, branding, text, graphics, photographs, product descriptions, website design, layouts, software and other materials, is owned by or licensed to dustm.shop and is protected by applicable intellectual property laws.

You may access and use our website for personal and non-commercial purposes only.

You must not copy, reproduce, modify, distribute, publish, display, sell, licence or commercially exploit any content from dustm.shop without our prior written permission.

13. User Content and Feedback

If you submit a review, comment, suggestion, photo, feedback or other content to dustm.shop, you confirm that the content is accurate, lawful and does not infringe the rights of another person.

You must not submit content that is unlawful, offensive, defamatory, misleading, infringing, abusive or harmful.

Where you submit feedback or suggestions, you agree that we may use them to improve our products, services and customer experience without an obligation to provide compensation.

14. Third-Party Services and Links

dustm.shop may contain links to third-party websites, services, payment providers, social media platforms or other external resources.

These links are provided for convenience only. We do not control and are not responsible for the content, availability, security, terms or privacy practices of third-party websites and services.

Your use of a third-party service is subject to that provider’s own terms and policies.

15. Privacy

Your privacy is important to us. Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy.

By using dustm.shop or placing an order, you acknowledge that we may handle your personal information in accordance with our Privacy Policy and applicable privacy laws.

16. Website Availability

We aim to keep dustm.shop available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

We may temporarily suspend, restrict or modify access to all or part of the website where reasonably necessary for maintenance, security, technical updates, legal compliance or business operations.

17. Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under the Australian Consumer Law or other applicable laws.

To the maximum extent permitted by law, dustm.shop is not liable for indirect, incidental, special or consequential loss, including loss of profit, loss of business opportunity or loss of data, arising from your use of the website or purchase of products.

Where liability cannot be excluded but may be limited by law, our liability will be limited to the extent permitted by law.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, legal obligations or business practices.

The latest version will be posted on dustm.shop with an updated “Last Updated” date. Changes will apply from the date they are published and will not affect orders accepted before the changes take effect, unless required by law or agreed with you.

19. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and applicable Australian laws.

Any dispute relating to these Terms, the website or an order will be subject to the jurisdiction of the courts of New South Wales, Australia, except where applicable law gives you the right to bring a claim elsewhere.

20. General Provisions

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary and the remaining provisions will continue in full force and effect.

A failure by dustm.shop to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with our Privacy Policy, Shipping Policy and Return and Refund Policy, form the agreement between you and dustm.shop in relation to your use of the website and purchases made through it.

21. Contact Us

If you have any questions about these Terms of Service, please contact us:

dustm.shop
Email: info@dustm.shop
Telephone: +61 422 180 739
Address: 11 Lake View Ave, New South Wales 2456, Australia