Legal notice

1. Website Operator

This website, dustm.shop, is operated by dustm.shop.

dustm.shop is an online retail website serving customers in Australia. This Legal Notice provides important information about the use of our website, products, store policies and customer rights.

For questions about the website, an order, a product or any of our policies, please contact us using the details below:

Website: https://dustm.shop
Email: info@dustm.shop
Telephone: +61 422 180 739
Address: 11 Lake View Ave, New South Wales 2456, Australia

2. Scope of This Legal Notice

This Legal Notice applies to your access to and use of dustm.shop, including website browsing, customer enquiries, product purchases, order processing, delivery, returns and related services.

By accessing or using our website, you agree to use it lawfully and in accordance with our Terms of Service, Privacy Policy, Shipping Policy and Return and Refund Policy.

If there is any inconsistency between this Legal Notice and a specific policy relating to a purchase, delivery, return or refund, the more specific policy will apply to the extent of that inconsistency, subject to applicable law.

3. Website Content and Information

We make reasonable efforts to ensure that the information available on dustm.shop is accurate, current and clearly presented.

Website content may include product descriptions, product images, pricing, availability information, delivery estimates, promotional information and store policies.

However, we do not guarantee that all website content will always be complete, error-free or up to date. Product images are for illustrative purposes only, and colours, materials, packaging, dimensions or product details may vary slightly due to manufacturing variations, screen settings, lighting or device displays.

We may correct genuine errors, update information, remove content, adjust product details or discontinue products where reasonably necessary.

Nothing in this Legal Notice affects your rights under the Australian Consumer Law if a product is faulty, unsafe, significantly different from its description or otherwise fails to meet a consumer guarantee.

4. Product Availability

All products displayed on dustm.shop are subject to availability.

Adding an item to your cart does not reserve the product or guarantee that it will remain available at the time you complete checkout. If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible and provide an appropriate option, including a refund where applicable.

We may limit product quantities, update product information or discontinue products at any time, provided that this does not affect rights relating to orders already accepted except where a genuine error has occurred.

5. Prices, Payment and Order Information

Unless clearly stated otherwise, prices displayed on dustm.shop are in Australian Dollars (AUD).

Applicable taxes, mandatory charges and delivery information will be disclosed before you complete your purchase. dustm.shop offers free standard shipping on orders delivered within Australia, subject to the terms in our Shipping Policy.

We make reasonable efforts to ensure prices are accurate. If a genuine pricing, product description or technical error affects an order, we will contact you promptly and provide the option to proceed with the corrected details or cancel the order for a refund.

Payments are processed through the payment methods available at checkout. By submitting payment details, you confirm that you are authorised to use the selected payment method.

6. Shipping and Delivery

dustm.shop provides free standard shipping for orders delivered within Australia.

The estimated total delivery timeframe is 15–20 calendar days from order confirmation, including order processing and transit time.

Delivery dates are estimates and may vary due to carrier operations, public holidays, weather conditions, transport disruptions, remote-area delivery requirements or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery details at checkout. dustm.shop is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete or unavailable address details supplied by the customer.

For complete shipping information, including tracking, delays, failed deliveries and lost parcels, please review our Shipping Policy.

7. Returns, Refunds and Consumer Rights

Our Return and Refund Policy explains our voluntary change-of-mind return process and the procedures for requesting assistance with a faulty, damaged, incorrect or missing product.

Eligible change-of-mind return requests may be made within 30 calendar days of delivery, subject to the conditions stated in our Return and Refund Policy.

Nothing in this Legal Notice, our Terms of Service, Shipping Policy, Return and Refund Policy or any other store policy limits, excludes or modifies any rights you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund or compensation if a product fails to meet a consumer guarantee. For a major problem with a product, a customer may be entitled to choose between a refund or replacement.

If you have a concern about an order or product, please contact us first at info@dustm.shop so that we can review the matter and provide appropriate assistance.

8. Intellectual Property

Unless otherwise stated, all content on dustm.shop is owned by or licensed to dustm.shop.

This includes, but is not limited to:

• the dustm.shop name and branding;

• logos;

• website design and layout;

• product descriptions;

• text, graphics and images;

• photographs and videos;

• icons, design elements and marketing materials; and

• other website content and intellectual property.

You may use this website for personal and non-commercial shopping purposes only.

You must not copy, reproduce, modify, publish, distribute, display, sell, licence or commercially exploit any website content without our prior written permission.

9. Third-Party Websites and Services

dustm.shop may contain links to third-party websites, payment providers, social media platforms, delivery carriers or other external services.

These links are provided for convenience only. We do not control and are not responsible for the content, availability, security, privacy practices or terms of any third-party website or service.

Your use of any third-party service is subject to that provider’s own terms and privacy policies.

10. Privacy and Personal Information

dustm.shop respects your privacy and handles personal information in accordance with our Privacy Policy and applicable privacy laws.

We may collect and use personal information necessary to process orders, arrange delivery, provide customer support, respond to enquiries, manage returns and refunds, improve our website and comply with legal obligations.

By using dustm.shop, you acknowledge that your personal information may be handled in accordance with our Privacy Policy.

11. Acceptable Use of the Website

You must use dustm.shop lawfully and responsibly.

You must not:

• use the website for fraudulent, unlawful or unauthorised purposes;

• submit false, inaccurate or misleading information;

• interfere with the operation, security or accessibility of the website;

• attempt to gain unauthorised access to our systems, accounts or customer data;

• upload or transmit harmful software, viruses or malicious code;

• use automated bots, scraping tools or data-mining tools without permission; or

• infringe the intellectual property rights of dustm.shop or any third party.

We may take reasonable action to protect our website, systems, customers and business where we believe that misuse, fraud, unlawful activity or a breach of these conditions has occurred.

12. Website Availability

We aim to keep dustm.shop available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

We may temporarily suspend, restrict or modify access to all or part of the website where reasonably necessary for maintenance, security, technical upgrades, legal compliance or business operations.

13. Limitation of Liability

Nothing in this Legal Notice excludes or limits any liability that cannot legally be excluded or limited under the Australian Consumer Law or any other applicable law.

To the maximum extent permitted by law, dustm.shop is not liable for indirect, incidental, special or consequential loss arising from the use of this website.

Where liability cannot be excluded but may be limited by law, our liability will be limited to the extent permitted by law.

14. Governing Law

This Legal Notice is governed by the laws of New South Wales, Australia, and applicable Australian laws.

Any dispute relating to this website, an order, this Legal Notice or our store policies will be handled in accordance with applicable Australian law.

Nothing in this Legal Notice affects any mandatory consumer rights or remedies available to you under applicable law.

15. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to our website, products, services, policies, business practices or legal obligations.

The most current version will always be published on dustm.shop. The “Last Updated” date at the top of this page shows when this Legal Notice was last revised.

16. Contact Us

If you have any questions about this Legal Notice, our website, an order or our store policies, please contact us:

dustm.shop
Email: info@dustm.shop
Telephone: +61 422 180 739
Address: 11 Lake View Ave, New South Wales 2456, Australia