Contact Us

Thank you for visiting dustm.shop.

We value every customer and aim to make your shopping experience simple, clear and enjoyable. Whether you have a question before placing an order, need help with an existing purchase, or would like information about delivery, returns or our store policies, our customer support team is here to assist.

Please contact us using the details below. To help us resolve your enquiry as efficiently as possible, include all relevant information in your message.

Contact Details

Store Name: dustm.shop
Email: info@dustm.shop
Telephone: +61 422 180 739

Mailing Address:
11 Lake View Ave
New South Wales 2456
Australia

You may also submit an enquiry through the contact form available on dustm.shop.

How We Can Help

Our customer support team can assist with a range of enquiries, including:

  • product information and availability;

  • questions before placing an order;

  • order confirmation and payment enquiries;

  • delivery status, tracking and shipping questions;

  • delivery address updates before dispatch, where possible;

  • return, refund and exchange enquiries;

  • damaged, incorrect or missing item concerns;

  • questions about our Shipping Policy, Return and Refund Policy, Privacy Policy or Terms of Service; and

  • general feedback about your shopping experience.

Before You Place an Order

If you need more information before making a purchase, please email us at info@dustm.shop.

You may contact us with questions about product details, availability, ordering, payment options, shipping information or store policies. We encourage customers to review the product description, sizing information, Shipping Policy and Return and Refund Policy before placing an order.

Existing Orders

If you are contacting us about an existing order, please include the following information in your message:

  • your full name;

  • your order number;

  • the email address used when placing the order;

  • the product name or details of the item concerned; and

  • a clear description of your question or concern.

Providing this information helps us locate your order and provide more accurate assistance.

Delivery and Tracking Enquiries

If you have a question about delivery or tracking, please send us your order number and delivery postcode.

If tracking information is available for your order, please check the shipping confirmation email and the relevant carrier’s tracking page before contacting us. If you are unable to locate your parcel, believe that your order has been delayed, or need help understanding a tracking update, we will be happy to review the matter with you.

Returns, Refunds and Product Concerns

If you would like to request a return or discuss a refund, please contact us at info@dustm.shop before sending any item back.

For damaged, faulty, incorrect or missing products, please include your order number and clear photographs of the product and packaging where available. This helps us assess the issue and provide appropriate assistance.

Nothing in our customer support process limits your rights under the Australian Consumer Law.

Privacy and Security

Please do not send full payment card numbers, passwords or other sensitive financial information by email.

We will only use the information you provide to respond to your enquiry, review your order or provide customer support in accordance with our Privacy Policy.

Response to Enquiries

We aim to review customer enquiries as soon as possible. Response times may vary during public holidays, promotional periods or high-volume order periods, but we appreciate your patience and will work to assist you promptly.

Feedback

Your feedback is important to us. If you have suggestions about our products, website or customer service, please let us know. We are always looking for ways to improve the dustm.shop shopping experience.

Thank you for choosing dustm.shop. We appreciate your support and look forward to assisting you.