Privacy policy

dustm.shop respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how dustm.shop collects, uses, stores, discloses and protects personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our store.

In this Privacy Policy, “dustm.shop”, “we”, “us” and “our” refer to dustm.shop. “You” and “your” refer to a customer, website visitor or other individual who interacts with our website or services.

By using dustm.shop, you acknowledge that you have read and understood this Privacy Policy.

1. Our Commitment to Privacy

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

We aim to collect only the information that is reasonably necessary for operating our online store, processing orders, delivering products, communicating with customers, improving our services and meeting legal obligations.

2. Personal Information We Collect

The types of personal information we may collect depend on how you interact with dustm.shop.

Information You Provide Directly

When you place an order, contact us, subscribe to marketing communications or otherwise interact with our website, we may collect information such as:

• your full name;

• email address;

• telephone number;

• billing address;

• delivery address;

• postcode;

• order details and purchase history;

• product preferences;

• communications, enquiries, feedback or complaints you send to us;

• account information, if you create an account; and

• marketing preferences, including whether you choose to receive promotional emails.

Payment Information

When you make a purchase, payment information may be collected and processed through the payment method or payment provider you choose at checkout.

We may receive limited payment-related information, such as payment confirmation, transaction reference details and payment status, so that we can process and manage your order. Payment providers may collect and handle payment information in accordance with their own privacy policies and terms.

Information Collected Automatically

When you visit dustm.shop, we and our service providers may automatically collect certain technical and usage information, including:

• your IP address;

• browser type and device information;

• operating system;

• website pages viewed;

• products viewed or added to cart;

• referring website or search source;

• approximate location derived from your IP address;

• date, time and duration of website visits;

• cookie identifiers; and

• website interaction and browsing information.

This information helps us operate the website, maintain security, understand website performance, improve the customer experience and prevent fraudulent activity.

3. Shopify Platform Information

dustm.shop is hosted on Shopify. Shopify provides the e-commerce platform that allows us to operate our online store, process orders and provide checkout services.

When you visit our website or place an order, Shopify may collect, use and process certain personal information to provide its platform, checkout, payment-related services, fraud prevention tools, security features and other services.

Your information may also be processed through Shopify applications or integrations used to operate our store. Shopify’s handling of personal information is subject to its own privacy practices and policies.

4. How We Use Personal Information

We may use your personal information for the following purposes:

• processing and confirming your orders;

• arranging delivery and communicating with shipping providers;

• providing customer support;

• responding to enquiries, return requests, refund requests and complaints;

• verifying payments and helping prevent fraudulent transactions;

• improving our products, website, services and customer experience;

• maintaining business records and complying with tax, accounting and legal obligations;

• sending order confirmations, delivery updates and other transactional communications;

• sending marketing emails or promotional communications where you have opted in or where otherwise permitted by law;

• administering promotions, offers or customer communications;

• protecting the security and integrity of our website and systems; and

• complying with applicable laws, regulations, court orders or lawful requests.

5. Cookies and Similar Technologies

dustm.shop and our service providers may use cookies, pixels, tags and similar technologies.

Cookies are small data files stored on your device when you visit a website. They help websites function properly and can assist with remembering preferences, maintaining shopping cart functionality, improving website performance, understanding browsing behaviour and providing relevant content.

We may use cookies and similar technologies to:

• keep products in your shopping cart;

• remember your preferences;

• support secure checkout and fraud prevention;

• understand website traffic and performance;

• improve website functionality; and

• measure the effectiveness of marketing or advertising where applicable.

You can usually manage or disable cookies through your browser settings. Please note that disabling cookies may affect the availability or functionality of some parts of our website, including shopping cart and checkout features.

6. Marketing Communications

We may send you marketing emails, promotional offers, product updates or store news if you have subscribed to receive them or if we are otherwise permitted to do so by law.

You may opt out of marketing emails at any time by:

• clicking the “unsubscribe” link in a marketing email; or

• contacting us at info@dustm.shop.

Please note that even if you opt out of marketing communications, we may still send you non-marketing messages that are necessary to manage your order, account, return, refund, delivery or customer service enquiry.

7. How We Share Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide services to you.

These third parties may include:

• Shopify and related e-commerce service providers;

• payment processors and payment service providers;

• shipping carriers, fulfilment providers and logistics partners;

• customer service and communication providers;

• website hosting, security and technology service providers;

• analytics, advertising or marketing providers where used;

• professional advisers, including accountants, insurers, legal advisers and auditors;

• government authorities, regulators, law enforcement agencies or courts where required or authorised by law; and

• a buyer, successor or adviser in connection with a merger, sale, restructuring or transfer of all or part of our business.

We only disclose personal information where it is reasonably necessary, permitted by law or required to provide our products and services.

8. Overseas Disclosure and Processing

Some service providers used by dustm.shop, including e-commerce, payment, hosting, analytics and technology providers, may operate or store information outside Australia.

As a result, your personal information may be transferred to, stored in or processed in countries outside Australia. Where we use overseas service providers, we take reasonable steps to ensure that personal information is handled in a manner consistent with applicable privacy requirements.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include secure website connections, restricted access to customer information, password protection, system monitoring and the use of reputable service providers.

However, no online service, website, transmission or storage method can be guaranteed to be completely secure. You should take care when using the internet and keep your account, password and device information secure.

Please do not send full payment card details, passwords or other sensitive financial information to us by email.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, process orders, resolve disputes, maintain business records, comply with legal obligations and enforce our agreements.

When personal information is no longer required, we may delete, destroy, de-identify or securely archive it in accordance with applicable legal and business requirements.

11. Accessing and Correcting Your Personal Information

You may request access to personal information that we hold about you or ask us to correct information that you believe is inaccurate, incomplete, out of date, irrelevant or misleading.

To request access or correction, please contact us at info@dustm.shop with the subject line “Privacy Request”.

We may need to verify your identity before processing a request. We will respond to your request within a reasonable time and in accordance with applicable law.

In some circumstances, we may be unable to provide access to certain information where permitted or required by law. If this occurs, we will provide an explanation where appropriate.

12. Privacy Complaints

If you have concerns about how dustm.shop has handled your personal information, please contact us first so that we can investigate and try to resolve the issue.

Please send privacy complaints to:

Email: info@dustm.shop
Subject Line: Privacy Complaint

Please include your name, contact details and a clear description of the issue.

We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

13. Children’s Privacy

dustm.shop is not intended to knowingly collect personal information from children without the permission of a parent or legal guardian.

If you believe that a child has provided us with personal information without appropriate consent, please contact us at info@dustm.shop so that we can review the matter.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers or other services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any third-party website or service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, services or privacy practices.

The most current version will always be available on dustm.shop, and the “Last Updated” date at the top of this page will show when the policy was most recently revised.

16. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

dustm.shop
Email: info@dustm.shop
Telephone: +61 422 180 739
Address: 11 Lake View Ave, New South Wales 2456, Australia