Shipping policy

Thank you for shopping with dustm.shop. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

Please read this policy carefully before placing an order. By completing a purchase on dustm.shop, you acknowledge and agree to the shipping terms set out below.

1. Shipping Coverage

dustm.shop provides standard shipping to eligible residential and business addresses within Australia.

Our shipping services are intended for delivery within Australia only. If we are unable to deliver to your address, or if your location is outside our available delivery area, we will notify you as soon as reasonably possible.

2. Free Standard Shipping

dustm.shop offers free standard shipping on all orders delivered within Australia.

There is no minimum order value required to receive free standard shipping. No standard delivery charge will be added to your order at checkout.

Free standard shipping applies to the initial delivery of your order. Additional delivery or redirection charges may apply where an order is returned or redirected due to incorrect address details, refused delivery, failure to collect a parcel or another customer-caused delivery issue, where permitted by law.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received and confirmed.

Business days are Monday to Friday, excluding weekends and public holidays in New South Wales, Australia.

During promotional periods, public holidays, peak shopping seasons or unusually high order volumes, processing may take slightly longer. If there is a significant delay in processing your order, we will contact you using the email address provided during checkout.

4. Estimated Delivery Time

The estimated total delivery timeframe for standard shipping is 15–20 calendar days from the date your order is confirmed.

This estimated timeframe includes order processing and transit time. Delivery dates are estimates and may vary depending on your delivery location, carrier operations, public holidays, weather conditions, transport disruptions, remote-area delivery requirements and other circumstances outside our reasonable control.

We will make reasonable efforts to deliver your order within the stated timeframe. If we become aware of a material delay, we will provide clear information about the revised delivery estimate and available options.

5. Order Confirmation and Shipping Updates

After you place an order, you will receive an order confirmation email at the email address submitted during checkout.

Once your order has been dispatched, we may send a shipping confirmation email. Where tracking is available through the relevant delivery carrier, tracking details will be provided by email.

Please allow several business days for tracking information to become active after dispatch. If you do not receive an order or shipping confirmation email, please check your spam, junk or promotions folder before contacting us.

6. Delivery Address Requirements

You are responsible for providing a complete, accurate and current delivery address when placing an order.

Please carefully review your name, street address, suburb, state, postcode, telephone number and email address before submitting your order.

If you need to update your delivery address, please contact us immediately at info@dustm.shop. We will try to assist where possible; however, address changes cannot be guaranteed once an order has entered processing or has been dispatched.

dustm.shop is not responsible for delays, additional costs or failed deliveries caused by incorrect, incomplete or unavailable delivery information supplied by the customer.

7. Delivery Delays

Although we aim to deliver all orders within the estimated 15–20 day timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

• carrier service disruptions;

• severe weather or natural events;

• public holidays and peak shopping periods;

• remote or regional delivery locations;

• transport, security or operational delays;

• incorrect or incomplete delivery information;

• failed delivery attempts; and

• unforeseen events affecting carrier operations.

If your order has not arrived within the estimated delivery timeframe, please contact us at info@dustm.shop with your order number. We will review the delivery status and assist you as soon as possible.

8. Failed Deliveries and Returned Parcels

A parcel may be returned to us or handled according to the carrier’s procedures if:

• the delivery address is incorrect or incomplete;

• the recipient is unavailable;

• the carrier cannot access the delivery location;

• delivery is refused;

• the parcel is not collected within the carrier’s collection period; or

• the carrier is unable to complete delivery for another reason related to the delivery information provided.

If an order is returned to us because of incorrect address details, refusal of delivery or failure to collect a parcel, we may contact you to arrange redelivery or discuss a refund.

Any additional redelivery or return costs caused by a customer-related delivery issue may apply where permitted by law.

9. Lost, Damaged or Missing Parcels

If your order is lost, damaged in transit or missing, please contact us promptly at info@dustm.shop.

To help us investigate, please include:

• your full name;

• your order number;

• the delivery address;

• the email address used when placing the order;

• a description of the issue; and

• photographs of damaged packaging or products, where available.

We will review the matter and work with the relevant delivery provider where necessary.

If a product is confirmed to be faulty, damaged, incorrectly supplied or otherwise does not comply with the Australian Consumer Law, we will provide an appropriate solution in accordance with applicable law and our Return and Refund Policy.

10. Risk and Delivery

Subject to your rights under the Australian Consumer Law, risk in the products passes to you when you, or a person nominated by you, takes physical possession of the order.

If you have authorised a parcel to be left unattended at your delivery address, delivery may be considered complete once the carrier leaves the parcel in accordance with your delivery instructions.

11. Order Changes and Cancellations

If you need to make a change to your order or cancel an order, please contact us immediately at info@dustm.shop.

We will try to assist where possible. However, once an order has entered processing or has been dispatched, changes or cancellations may not be possible.

If your order has already been dispatched, you may be able to request a return after delivery in accordance with our Return and Refund Policy. This does not affect any rights you may have under the Australian Consumer Law.

12. Consumer Rights

Nothing in this Shipping Policy limits, excludes or modifies any rights you may have under the Australian Consumer Law.

If we cannot supply an order within the agreed timeframe or within a reasonable time, we will work with you to provide an appropriate solution in accordance with applicable law.

Our Shipping Policy should be read together with our Terms of Service and Return and Refund Policy.

13. Changes to This Shipping Policy

dustm.shop may update this Shipping Policy from time to time to reflect changes to delivery services, carriers, business operations or legal obligations.

The latest version will always be available on dustm.shop. Any changes will not affect orders that have already been accepted unless required by law or agreed with you.

14. Contact Us

If you have questions about shipping, delivery, tracking or an existing order, please contact us:

dustm.shop
Email: info@dustm.shop
Telephone: +61 422 180 739
Address: 11 Lake View Ave, New South Wales 2456, Australia